Contact us as soon as possible if you wish to amend your order. We usually ship items out within one (1) working day, so we cannot guarantee any changes will be made. It is your responsibility to ensure you check out the correct items and shipping info.
Absolutely. We offer a 7 day refund time from the date you receive your parcel unless otherwise specified. Read our Returns Policy page for more info. If you are unhappy with your order, we encourage you to email us directly on our website, so that we may resolve your issue with the product.
Your information is totally secure with data encryption using secure socket layer technology (SSL) and stored with a AES-256 encryption. We follow all PCI-DSS requirements and implement additional generally accepted industry standards. We take security very seriously to prevent fraud.
A pre-order is an item which we sell, which is available to purchase but not currently in stock. Pre-ordering an item guarantees you get first dibs once the item is in stock. You will see the 'Preorder' in the menu or in the title of any listing where the product is only available for preorder. The idea for pre-orders came when people found it hard to get popular items in stores due to their high demand. Shops like us then had the idea to allow customers reserve their own personal copy. Pre-orders allow our consumers to guarantee immediate shipment upon arrival of these products. Please bear in mind that pre-orders are paid upfront for items to be shipped.
Pre-orders can take anywhere from 1-21 business days to be shipped. Please do not include weekends or holidays in this estimate. If you purchase other items with your pre-order, bear in mind that regular items will be delivered to you way before pre-ordered items become available. But not to worry, you will receive an email immediately once shipped.