Use the form below to contact us
Popular Asked Questions
You will receive an email with tracking information once your order is dispatched.
Please note that Lagos orders alone cannot be tracked. This is because we use local logistics to speed up delivery within Lagos.
Delivery takes 2 - 5 business days for orders within Nigeria. For International orders, please allow up to 7 Business Days. We promise not to exceed these time frame.
Contact us as soon as possible if you wish to amend your order. We usually ship items out within one (1) working day, so we cannot guarantee any changes will be made. It is your responsibility to ensure you check out the correct items and shipping information.
You can track your parcel via the tracking link in the email we sent you.
Note that only Lagos orders cannot be tracked. This is because we use local logistics to get your order quickly to you.
If you discover a fault, please contact us immediately via the 'Contact Us' page above so that we can address the problem either by item exchange or refund if applicable.
Yes but only if they were shipped defective. If applicable, We offer a 7 day refund time from the date you receive your parcel unless otherwise specified. Read our Returns Policy page for more info. If you are unhappy with your order, we encourage you to email us directly, so that we may resolve the issue with your product.
Lami Fragrance is very much secure. Your information is totally secure with data encryption using secure socket layer technology (SSL) and stored with a AES-256 encryption. We follow all PCI-DSS requirements and implement additional generally accepted industry standards. We take security very seriously to prevent fraud.
Yes, we ship worldwide.
We have teamed up with DHL, the most trusted logistics company to ship to customers who reside outside Nigeria. Individual shipping quote for each county can be viewed on the cart page and at checkout.
However, note that you may incur import duty upon the arrival of your order.
Yes! We are committed to offering our customers only 100% genuine and original products. We carefully source all products from the manufacturer/authorized retailer. This is our guarantee.